Privacy Policy

Effective Date: 14/11/2025

This Privacy Policy explains how Massage Hero (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use the Massage Hero Community (accessible through a web browser or the GoKollab App).

By joining and using the community, you agree to the terms of this Privacy Policy.

1. Who We Are

Massage Hero is a service operated by Lion’s Roar Media Ltd, a UK-based company dedicated to supporting massage therapists and wellness professionals through business tools, education, and community resources.

If you have questions about this policy, you can contact us at: 📧 [email protected]

2. Information We Collect

We collect limited personal information to operate the community effectively. This may include:

• Account details: name, email address, and login credentials

• Profile information: business name, location, bio, or photo (if you choose to provide them)

• Community activity: posts, comments, messages, and interactions within the community

• Technical data: IP address, device type, browser information, and usage statistics

• Communication data: messages sent through the platform or emails between you and us

We do not collect or store payment details within the community platform.

3. How We Use Your Information

Your information is used to:

• Provide you with access to the Massage Hero Community

• Manage your membership and account approval

• Personalize your experience (e.g., profile, discussions, notifications)

• Communicate updates, events, and new learning opportunities

• Moderate discussions and maintain a safe, professional environment

• Improve our content and community features

We only use your personal information for the purposes you’ve agreed to.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share limited information only with trusted service providers who help us operate the community platform — such as GoKollab, which hosts and manages our member platform infrastructure.

These providers are required to keep your data secure and only process it according to our instructions.

5. Data Storage & Security

Your data is stored securely on GoKollab’s servers. We use reasonable technical and organizational measures to protect your data against loss, misuse, or unauthorized access.

While no system is 100% secure, we take privacy seriously and continuously work to protect your information.

6. Your Rights

Under data protection laws (including GDPR if you’re in the UK or EU), you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your data (“Right to be Forgotten”)

• Withdraw your consent to communications or data processing

To exercise these rights, email us at [email protected].

7. Cookies & Analytics

When you visit the community via browser, small cookies may be used to improve performance, remember your login details, and understand usage patterns.

You can adjust cookie preferences in your browser settings.

8. Community Posts & Public Information

Any content you post (e.g., discussions, comments, or replies) is visible to other members of the community.
Please avoid sharing sensitive personal or client information publicly.

Private messages between members should remain respectful and must not be used for unsolicited promotion or advertising.

9. How Long We Keep Your Information

We keep your data for as long as your account remains active.

If you delete your account, we remove or anonymize your personal data within a reasonable period, except where we are legally required to retain it.

10. Updates to This Policy

We may update this Privacy Policy from time to time.

Any significant changes will be announced inside the community or via email.
Continued use of the community after such updates means you accept the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Massage Hero
📧 [email protected]
🌐 www.massagehero.co